Juut Retail Store in Woodbury, Minnesota

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• Michelle Murphy

  Posted Jun, 25 2019

  I'd give them a zero rating it this site allowed me - but it doesn't. Having spent close to at least $2K at this salon since March of this year (and it's only 6 months later that I'm writing this review) $600 for the hair (that they told me would last for one year - then of course the highlights each visit (which were fine) the initial haircut (which was fine) The initial appointment went fine but after the 2nd reapplication the hair started detaching and I had to go back in and have some reattached. After the 3rd reapplication within 4 days one fell out and I had to go back and they started claiming that the product is only guaranteed for 2 applications which was not what I was told. After many trips to the salon to get my extensions reattached I decided I needed to find a salon that did a better job. I was paying a lot of money plus tipping generously even for the many recurring reattachments. Plus I had continual problems with the extensions from Salon Juut being visible and they shouldn't be. I never had a prior problem at other salons. I requested to pick up my extra hair being held in the salon that I had already paid for but they refused to give me my product stating it was "part of their service and they couldn't give it back to me". Those in their possession are reusable. I've had hair extensions off and on since 2010 and have always been able to keep them in my possession. So they have $300 worth of hair that they refuse to give me even though I paid for it. Extreme poor customer service.

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